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Support is not just about someone picking up a phone; support is about service, trust and knowledge about your business. At Cloudamour we're all about service.
Software is supposed to make users’ lives easier and businesses run more efficiently. The reality is that sometimes things don’t seem to work quite as they should – either because there’s an issue with the software, or users aren’t completely familiar with every software function. So IT support is absolutely critical to your productivity.
But the last thing you want is endless calls to generic IT service desks where the helpdesk staff don’t know the ins and outs of all your software, or they don’t know your individual business set-up.
At cloudamour we assign our clients a single service desk team. That team is made up of a handful of technical staff who are experts in the services and software your company uses, whether it's an onsite installation or hosted in the cloud.
That means four distinct benefits for you:
- Immediate, relevant technical knowledge
- Truly brilliant customer service
- A quick resolution.
- Happy users.
We follow the international standards of ITIL which means that our service delivery is always focused around a customer-centric approach. Moreover, we guarantee that our service is totally transparent, measureable and always proactive.
As you would expect, we constantly measure our service to ensure it's in complete alignment with your business. We are fixated on ensuring that our service underpins your business and you never fall victiim to poor service.
We always promise to deliver:
- Guaranteed uptime
- Real-time monitoring of your entire network
- 95% of all issues resolved within 1 hour
- Daily quality of all services
- Rapid onsite support
- Intuitive customer portal for logging and tracking cases
With over 15 years' experience of delivering and managing support at the very highest level, without exception all of our clients regard us as their partner not just their supplier.
We want to make a difference to the world of IT and support; let us show you how. Contact us for a free demonstration of our service and a no-obligation quote.